Terms & Conditions

This page outlines the terms and conditions under which Franco Signs Ltd trading as Franco Outfit ("we", "us" or "our") provides services and sells goods. These terms apply to online purchases made through francooutfit.co.uk and to related quotations, orders, customisation, fulfilment, and support services we provide.

By purchasing goods from our website or engaging our services, you agree to these Terms & Conditions.

These general terms apply to all transactions unless a specific written quotation or order confirmation states otherwise.

"Contract" means the agreement between you and us for the purchase of goods or the provision of services.

"Goods" means any products supplied by us, including blank garments, decorated garments, promotional merchandise, trophies, signs, and related items.

"Services" means any services we provide, including design, artwork preparation, printing, embroidery, engraving, sourcing, fulfilment, delivery coordination, installation support, or related project work.

"Order" means your request to purchase goods or services from us.

"Price" means the amount payable for the goods or services in the agreed currency.

"Site" means any location at which services are to be performed or goods are to be delivered or installed.

Company Name: Franco Signs Ltd
Company Address: First Floor, Unit B, 2 Endeavour Way, Wimbledon SW19 8UH
Company Registration Number: 06656153
Company Switchboard: 020 8542 5585
Company Email: sales@francooutfit.co.uk

Any quotation we provide does not itself create a contract.

Your order is an offer to purchase goods or services from us.

A contract is formed when we accept your order. Acceptance may be evidenced by an order confirmation email, receipt of payment, written confirmation, or commencement of fulfilment, production, sourcing, or related work.

Where we issue a formal quotation and you pay in part or in full, that payment will be treated as confirmation of your order. In such cases, our acceptance may be evidenced by receipt of payment and commencement of related actions such as allocating stock, booking production, arranging artwork, or preparing dispatch.

These terms, together with any written quotation or order confirmation, form the entire agreement between you and us unless we agree otherwise in writing.

The price of the goods or services will be as quoted or as displayed on our website.

Prices are inclusive of VAT unless otherwise stated.

We may amend prices at any time before accepting an order, but changes will not affect orders already accepted.

Payment for goods is due at the time of purchase unless agreed otherwise in writing.

Payment terms for custom work, services, deposits, or staged jobs will be as set out in the quotation or order confirmation.

If payment is overdue, we may suspend or terminate the contract and recover reasonable costs incurred in collecting the outstanding amount.

No deduction may be made for materials specified in the order or contract that were not ultimately used unless we agree otherwise in writing.

Title to goods remains with us until full payment has been received.

Goods will be delivered to the address specified in your order. It is your responsibility to ensure that the address and contact details are accurate and complete.

Delivery charges and estimated delivery times will be provided during checkout or confirmed with your order.

Any delivery date provided is an estimate unless we have expressly agreed a fixed date in writing. Production, stock availability, artwork approval, courier capacity, and circumstances beyond our control may affect final timing.

We are not liable for delays caused by events beyond our reasonable control, including natural disasters, war, riots, fire, flood, strikes, lock-outs, or other industrial action.

Risk in the goods passes to you on delivery.

If you fail to accept delivery, we may store the goods at your cost or resell them and charge you for any shortfall after reasonable selling and storage costs.

You must inspect goods on delivery or collection and notify us in writing of any shortages, defects, or discrepancies on the same day. If you do not, the goods will be treated as accepted as supplied.

You must provide accurate and complete information.

You must cooperate with us in all matters relating to your order or the services provided.

You are responsible for obtaining all necessary permissions, licences, approvals, and rights for artwork, logos, branding, slogans, names, and other materials you ask us to use.

Where services are to be carried out at a site, you must ensure the site is safe, suitable, and accessible at reasonable times.

If our performance is delayed or prevented by your failure to meet these obligations, we may suspend performance and recover any reasonable costs or losses caused by that failure.

We will provide the goods and services in accordance with the contract.

We will use reasonable skill and care.

We will comply with applicable laws and regulations in performing the contract.

We warrant that goods supplied by us will be of satisfactory quality and fit for their intended purpose.

Any defects in goods must be reported to us on the day of delivery or collection.

If goods are defective, we may at our discretion repair or replace them, or provide a refund. We will not be liable where you do not allow us a reasonable opportunity to inspect, repair, or replace the goods.

We warrant that services will be carried out with reasonable skill and care.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to that, our total liability for any loss or damage arising out of or in connection with the contract will not exceed the price of the goods or services supplied.

We are not liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of savings.

All intellectual property rights in any designs, specifications, artwork, layouts, concepts, or materials created by us remain our property unless specifically assigned in writing.

You may not reproduce, modify, distribute, sublicense, sell, or otherwise exploit our designs or other intellectual property without our prior written consent.

You warrant that any artwork, logos, names, files, or other materials supplied by you do not infringe any third-party intellectual property rights.

You grant us a licence to use the materials you provide solely for the purpose of fulfilling your order.

We may use images of completed work for promotional purposes unless you ask us not to in writing before fulfilment begins.

Original artwork created specifically for your project will only be supplied with the usage rights agreed between us and only once all sums due have been paid in full.

We may terminate the contract immediately by written notice, including email, if you fail to make payment when due, commit a material breach of the contract, or become insolvent or unable to pay your debts.

You may terminate the contract if we commit a serious breach and fail to remedy it within 30 days of your written notice.

On termination, all sums owed to us become immediately due and payable and you must return any of our materials in your possession and permit access where needed to recover our goods or equipment.

Neither party is liable for failure to perform its obligations where that failure results from an event beyond reasonable control, including natural disasters, war, riots, fire, flood, strikes, lock-outs, or other industrial action.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to mitigate the effects of the event.

We process personal data in accordance with our Privacy Policy.

These terms and any contract between you and us are governed by the laws of England and Wales. Any disputes arising in connection with them will be subject to the jurisdiction of the courts of England and Wales.

These terms apply to purchases of goods made through our website.

By placing an order, you confirm that you are legally capable of entering into a binding contract.

You are responsible for checking that your order, including quantities, sizes, artwork, spellings, specifications, and delivery details, is correct before submitting it.

Our website is intended primarily for UK customers. If we accept an order for delivery outside the UK, you are responsible for any applicable duties, taxes, or import charges unless we agree otherwise in writing.

If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund in line with your statutory rights.

Refunds will usually be made to the original payment method.

Delivery charges are non-refundable except where goods are faulty or not as described.

Customised, printed, embroidered, engraved, personalised, or otherwise made-to-order goods may not be returned unless faulty, damaged, or supplied incorrectly.

We may decline returns for items that have been altered, used, damaged after delivery, or are not in a resaleable condition where a return right does not otherwise apply by law.

We may update these terms and conditions from time to time. Any changes will take effect when the revised version is posted on this website.