Privacy Policy

Franco Signs Ltd trading as Franco Outfit ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Data Protection & Privacy Policy describes how we collect, use, and disclose your personal data when you access and purchase through francooutfit.co.uk, contact us for quotations or support, or interact with us through customer service, social media, marketing communications, and other channels.

This policy applies to all personal data we process, regardless of how it is collected.

We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

We process your data lawfully, fairly, and transparently.

We collect it for specified, explicit, and legitimate purposes and do not use it in a way that is incompatible with those purposes.

We collect only the data that is necessary for the purposes for which it is processed.

We take reasonable steps to ensure that your data is accurate and kept up to date.

We keep your data only for as long as necessary.

We use appropriate technical and organisational measures to keep it secure.

We are responsible for demonstrating compliance with these principles.

Franco Signs Ltd is the data controller responsible for your personal data. Our contact details are:

Franco Signs Ltd
First Floor, Unit B, 2 Endeavour Way, Wimbledon SW19 8UH
Tel: 020 8542 5585
Email: sales@francooutfit.co.uk

We may collect and process the following types of personal data:

Contact information such as your name, email address, phone number, and company name.

Billing and delivery addresses.

Order details such as products purchased, quantities, dates, order history, and quotation history.

Payment information, processed securely through payment gateways and finance systems.

Account details where you create an account on our website.

Artwork files, logos, branding assets, and related instructions you upload or send to us.

Device and technical data such as IP address, browser type, operating system, and website usage data.

Communications with us such as emails, calls, enquiry forms, messages, and support requests.

Marketing preferences such as opt-ins and opt-outs.

We collect personal data directly from you when you place an order, request a quote, create an account, contact us, upload artwork, or subscribe to marketing communications.

We also collect certain data automatically through cookies and similar technologies when you use our website.

In limited circumstances, we may receive data from third-party service providers such as payment processors, delivery partners, or technical service providers.

We process your personal data to process and deliver your orders.

We use it to manage quotes, artwork approvals, production, dispatch, customer service, and after-sales support.

We use it to send order confirmations, shipping updates, and service communications.

We use it to personalise your online experience and improve our products and services.

We use it to analyse customer behaviour and trends.

We use it to prevent fraud, protect our legitimate business interests, and comply with legal obligations.

Where you have opted in, we may use it to send marketing communications.

We process your personal data on one or more of the following legal bases:

Contract, where processing is necessary for the performance of a contract with you.

Legitimate interests, where processing is necessary for our legitimate business interests and your rights do not override those interests.

Consent, where you have given consent for a specific purpose such as marketing communications.

Legal obligation, where processing is required for compliance with applicable law.

We may share your personal data with third-party service providers that help us provide services to you, including payment processing, delivery, website hosting, software platforms, technical support, marketing, and operational support.

We may also share data with professional advisers, insurers, legal authorities, or other parties where required by law or where necessary to protect our legal rights.

If our business is subject to a merger, acquisition, restructure, or sale of assets, your personal data may be disclosed as part of that process.

We take reasonable steps to ensure that third parties process your data in accordance with this policy and applicable law.

Your personal data may be transferred to and processed in countries outside the UK where some of our service providers operate. Where that happens, we will only transfer data where there is an adequate level of protection or appropriate safeguards are in place, such as approved contractual protections.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, use, disclosure, loss, destruction, or damage.

These measures may include secure hosting, access controls, authentication, software protections, staff training, and regular review of our data handling practices.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, tax, reporting, or warranty requirements.

Retention periods vary depending on the type of data and the reason it was collected. For example, transaction records may be retained for the period required by tax law, while marketing preferences may be retained until you unsubscribe or ask us to stop.

You have the right to request access to the personal data we hold about you.

You have the right to request correction of inaccurate or incomplete data.

You may ask us to delete your data in certain circumstances.

You may ask us to restrict processing in certain circumstances.

You may object to processing in certain circumstances, including direct marketing.

Where technically applicable, you may request a copy of your data in a portable format.

If we rely on your consent, you may withdraw that consent at any time.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

Our website uses cookies and similar technologies to improve your browsing experience, personalise content, and analyse website traffic. For more information, please refer to any cookie information or settings provided on our website.

We may update this Data Protection & Privacy Policy from time to time. Any material changes will take effect when the revised policy is posted on our website and, where appropriate, notified by other means.

If you have any questions or concerns about this Data Protection & Privacy Policy or our data processing practices, please contact us using the details below:

Email: sales@francooutfit.co.uk
Tel: 020 8542 5585
Address: First Floor, Unit B, 2 Endeavour Way, Wimbledon SW19 8UH